When your pet needs a 2nd family while you’re away, you can rest assured they will find that here at Mountain View Animal Hospital. With a full veterinary staff, warm beds, and lots of attention, your dogs and cats will be safe and warm in the comfort of our veterinary team. Rest assured that this will be the best place they can be aside from being with you!
In order to qualify for medical boarding with us, your pet must be an existing client of ours. If your pet is not an existing client, you must book an appointment to see one of our doctors for an exam prior to your pet’s reservation.
Your dog has their own private bedroom. We provide elevated. Kuranda beds and soft plush bedding.You may bring in a small dog blanket, but please do not bring in your pet’s dog beds or toys.
You also have the choice for us to feed your pets our food or your own food. If you choose to have your dog remain on their own food please always pre-measure and pre-package the food before bringing in your pets for boarding or daycare. We cannot take large bags of dog food for our guests.
We will take out your dogs for walks at least 3 times a day for stretching their legs, potty breaks, or a run in our backyard, of course, they are always fully supervised.
At Mountain View Animal Hospital we realize some pets have special needs, whether it is diet, medications, nursing care, or just some added playtime and love. When checking in, please let our staff know if your pet has special needs. We are happy to offer extra attention to any pet who may need it. Please let us know at check-in if your pet needs extra attention.
Here at Mountain View Animal Hospital your dogs’ health, safety, comfort, and happiness is our #1 priority. To ensure that your dog receives the best care we can provide, please take the time to read the following so that together we can make your dogs’ visit a positive experience.
For boarding, and to participate in daycare, dogs are required to have current vaccinations for Rabies, DHPP, and Bordetella; as well as a current fecal test (ova & parasite plus hookworm, whipworm, roundworm and Giardia ELISA) within the previous 6 months. A veterinary exam is required.
For the safety and comfort of your dog, please refrain from bringing oversized bedding containing fillers such as foam, Styrofoam, batting and other synthetic materials. Please keep in mind the larger the bedding, the less space you are providing your dog in its boarding area. Please feel free to provide blankets or flat fleece mats that will provide comfort, are easy to launder and provide more personal space for your dogs’ sleeping area. We are happy to provide our bedding for your dogs visit free of charge if needed.
If your dog requires medication or prescription food for its visit:
We cannot legally dispense medication prescribed by an outside veterinarian, nor do we carry an assortment of prescription diets for sale. We strongly encourage clients to provide us with pre-portioned amounts of food to ensure your dog receives the correct amount for each feeding.
Please limit the amount of personal property you provide for your dog to 3 items. This does not include food, treats or medication. We suggest you bring your dogs’ favorite blanket, toy and 1 item that contains your scent ( like a worn T-shirt). These type of items will provide your dog with some of the comforts of home and help reduce any stress or anxiety they may feel. For the health and safety of your dogs, we provide stainless steel water and food bowls, so it is not necessary to bring your own.
In order to have fun, all dogs and cats are required to maintain current vaccinations. However, if your dog or cat is not current on his or her vaccines, we can administer them for you when your pet arrives here at Mountain View Animal Hospital.
All Pets checking in at Mountain View Animal Hospital must be free of all intestinal parasites as documented by a “current” fecal examination (within the past 6 months) which includes ova and parasite testing, as well as a Giardia ELISA test, antigen testing for Roundworms, Hookworms and Whipworms; as well as direct microscopic exam for all other GI parasites.
There are many types of internal (or gastrointestinal) parasites; Roundworms, Whipworms, Hookworms, Tapeworms, Coccidia and Giardia. Coccidia and Giardia, along with all of the various worms’ eggs, are extremely small organisms which cannot be seen without laboratory microscopic magnification. Unfortunately, there is not one perfect fecal examination test that can accurately confirm the presence, or absence, of each one of these parasites.
Years ago, the standard fecal examination test was the “fecal floatation.” This fecal floatation test is plagued with frequent false negative results (i.e. many parasites were missed); consequently, this floatation technique was replaced by most veterinarians with the newer “fecal centrifugation” test as their standard testing protocol. Centrifugation is desirable over floatation techniques because it provides for significant concentration of the microscopic eggs and parasites. This concentration makes the eggs and parasites easier to visualize under the microscope. Easier microscopic identification means more accurate diagnosis and less frequent false negative results.
Fecal Centrifugation has one clear shortcoming when it comes to the identification of gastrointestinal parasites…Giardia. It has been shown that Giardia infections are frequently missed utilizing a single fecal centrifugation test (i.e. more false negatives). Giardia is shed intermittently, so even if your pet has Giardia, a fecal centrifugation may not be able to confirm its presence, despite the most keen eye and best laboratory equipment. This is potentially a big problem. Giardia is one of those “Zoonotic” intestinal infections that can be transmitted not only from pet to pet, but also potentially back and forth between humans and their pets (dogs and cats). In order to control this zoonotic disease, we are utilizing a relatively new, more sensitive test called the Giardia ELISA test. This test is an enzyme-linked assay which looks for a specific antigen (or protein) of the Giardia organism. Giardia ELISA testing is very specific and rarely misses a Giardia carrying animal (i.e. rarely a false negative).
If your veterinarian does not routinely run a Giardia ELISA test, please request this testing to be done prior to your pet’s stay with us. However, if it is more convenient for you, we can submit this testing for you once you pet arrives at our facility.
It may be possible that some veterinary practices do not provide, or are opposed to running this Giardia ELISA test. Please know that if that situation ever occurs, you and your pet will not be turned away. Rather, we would confirm the situation with a phone call to your veterinarian, then offer you two options: either perform a single Giardia ELISA test for you as a courtesy at no charge; or, you can elect to have your pet isolated from the remainder of the pets staying at Mountain View Animal Hospital at no additional charge. After that particular stay, in order for your pet to enjoy all that Mountain View Animal Hospital has to offer, a “negative” Fecal Centrifugation test along with a “negative” Giardia ELISA test would be required every 6 months.
I hope this clarifies our position on internal parasite control measures here at Mountain View Animal Hospital. Please direct any questions you may have to one of our doctors on staff, thank you.
We pride ourselves on maintaining a clean, happy and healthy environment for your dog or cat. If we find fleas on your pet while here at Mountain View Animal Hospital, a dose of “Capstar”, which quickly eliminates all fleas within 20 minutes and continues working for up to 24 hours, will be given immediately. One dose of Capstar is $29.
Mountain View Animal Hospital provides extended nursing recovery care for pets needing special medical attention. At Mountain View Animal Hospital, we recognize that compliance with veterinary instructions is a significant factor affecting both the outcome of a specific treatment plan and the healthy recovery of your pet. Mountain View Animal Hospital provides extended nursing recovery care for pets needing special medical attention. Surgeries can go beautifully, but unless post-operative care instructions are carefully followed, even the best treatment plans can fail.
Our Big Bear Lake population can swell to 50,000 people during summer and winter holiday months, and lots of these visitors will bring their pets. This means advanced reservations for boarding and daycare are necessary. And because we have a limited number of bedrooms, all reservations must be paid in full at time of booking. Don’t worry, we understand that plans change and in that case, we will credit your Mountain View account for the deposit you made. However, if your plans change less than 1 week before your pet’s reservation, your deposit becomes non-refundable, as we close reservations well in advance of most holidays.
Holidays include the following days and surrounding days: New Year’s week, President’s Day weekend, Spring Break (which includes the last week of March & first week of April), Memorial Day Weekend, July 4th, Labor Day Weekend, Thanksgiving Week, 2nd half of December. **This is not an exhaustive list and Mountain View Animal Hospital can include more holidays and/or dates as we deem necessary.
42146 Fox Farm Road,
Big Bear Lake,
Phone: (909) 505-2802
Fax: (909) 505-2842